Sutherland House COVID-19 Response
Safety for our guests and staff has always been a top priority for us and we want our guests to know that we are doing everything we can to welcome them back to a safe and clean hotel environment when they start travelling again.
The most striking update will be the use of electrostatic sprayers—the same machines used for fogging airplanes—to sanitise surfaces both inside hotel rooms and in public areas including the reception area, the restaurant and restrooms. The disinfecting machines rapidly spray an EPA-approved solution that clings to surfaces and offers the ability to sanitise large areas quickly but is safe to breathe. We will also be closely disinfecting all surfaces with hospital-grade supplies. In addition, you will find hand sanitisers inside your room for your use. We will also refrain from refreshing the rooms, for those guests who are staying longer than one night with us.
Guests will likely notice major changes in the restaurant to promote social distancing. We will be temporarily removing or rearranging furniture and offering more hand sanitiser stations throughout. You may also start seeing clear partitions separating the check-in team from guests at the front desk. Mobile check-in and use of the hotels’ apps for a restaurant ordering service and other requests will be encouraged to limit face-to-face interaction.
Throughout the new cleaning process, hotel team members will be provided with personal protective equipment and enhanced training designed to protect their well-being while continuing to deliver unmatched hospitality.